Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Products may be returned if you notify us via email within 14 days of receipt of the product.
Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. The Phooks is not responsible for the loss or damage of any returned product.
To return an item, place the item securely in its original packaging, and mail your return to the address we provide you in response to your Return request.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your refund.
Refunds will be made to the payment method you have used for the order. We make a refund transaction on the next business day since the request was approved. You will receive a refund confirmation email including the Invoice and transaction details.
In case if your original payment method is not available for refund or rejects the transaction, we will not be able to process the refund until you provide a functioning and illegible payment method by contacting us via email.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy or not sure about your specific case, please contact us at [email protected].